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Privacy Policy

Last updated: March 2026

Thank you for visiting the website of The Mended Foundation. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://mendedfoundation.com/, use our services, or interact with us.

Who we are

The Mended Foundation is a registered charity in England and Wales (Charity Number: 1202461) that promotes mental health and well-being, provides support services, and raises awareness within Black African, Caribbean, and biracial communities in the UK. (Charity Commission)

Our registered contact details:

We are the data controller for the personal data we collect and process.

Personal data we collect

We collect personal data that you provide directly to us and some data automatically via our website:

  1. Information you give us

This includes:

  • Name, email address, phone number (e.g., when you submit a contact form)
  • Donation details (name, billing address, email, amount, date)
  • Volunteer or event registration information (name, contact, preferences)
  1. Automatically collected information

We may collect analytics and tracking information such as:

  • IP address
  • Browser and device information
  • Pages visited and interaction data

This may be collected through cookies or similar technologies (see our Cookie Policy if applicable).

How we use your personal data

We process personal data for lawful purposes including:

  1. To provide and manage our services
  • Responding to contact enquiries
  • Processing donations and issuing thank-you receipts
  • Managing volunteer applications
  • Administering events and community programmes
  1. To communicate with you
  • Sending newsletters, updates, or event invitations if you have consented
  • Responding to your requests or questions
  1. Legal and compliance purposes
  • Maintaining records for charity reporting
  • Ensuring compliance with legal obligations (e.g., financial transparency)

Lawful basis for processing

Under UK-GDPR, we rely on one or more lawful bases to process personal data:

  • Consent: When you opt in for newsletters, events, or marketing communications
  • Contract or service provision: Processing donations or volunteer agreements
  • Legitimate interests: Operating and improving our services, website, and fundraising activities

Sharing your personal data

We do not sell your personal data.

We may share data with:

  • Our third-party service providers (e.g., payment processors) — only as needed for delivery of services
  • Professional advisors (e.g., accountants) when required
  • Law enforcement or regulatory bodies where legally required

We take appropriate measures to ensure these parties protect your privacy.

International transfers

If we transfer personal data outside the UK, we ensure adequate safeguards as required by UK-GDPR.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes it was collected for, comply with legal obligations, and protect our legitimate interests (e.g., financial and charity reporting).

Your rights

Under UK-GDPR you have rights including:

Access: Request a copy of the personal data we hold about you

Rectification: Correct inaccurate information

Erasure: Ask us to delete your data in certain circumstances

Restriction: Limit our processing of your data

Objection: Object to processing based on legitimate interests

Data portability: Receive your data for transfer to another service

To exercise these rights, please contact us at support@mendedfoundation.com.

Security

We take appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. This includes secure storage, access controls, encryption where appropriate, and regular reviews of our security practices.

Cookies and similar technologies

Our website may use cookies and similar technologies to collect analytics and improve your experience. You will be informed about cookies when you first visit the site and can manage your preferences.

Updates to this policy

We may update this Privacy Policy to reflect changes in our practices, services, and legal requirements. Any significant changes will be posted on our website with a revised “Last updated” date.

Contact us

If you have questions about this policy, wish to exercise your data rights, or want more information about how we use your personal data, please contact:

Email: support@mendedfoundation.com
Phone: +44 (0) 2037123007