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Terms and Conditions

Last updated: March 2026

Welcome to the website of The Mended Foundation (“we”, “us”, “our”). By accessing or using our website https://mendedfoundation.com/, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use our website.

1. About us

The Mended Foundation is a UK-registered charity operating in England and Wales. We provide culturally informed mental health support, community programmes, and awareness initiatives.

The website is provided for general information, education, fundraising, and community engagement purposes.

2. Use of this website

You agree to use this website:

  • Lawfully and in accordance with UK law
  • Without harming, disrupting, or impairing the website
  • Without attempting to gain unauthorised access to our systems
  • Without transmitting malicious software or harmful code

We reserve the right to restrict or terminate access if misuse occurs.

3. Not medical or crisis advice

The content on this website is for information and community support purposes only.

It does not constitute:

  • Medical advice
  • Clinical diagnosis
  • Therapy
  • Emergency or crisis intervention

If you are in immediate danger or experiencing a mental health crisis, please contact:

  • 999 (emergency services in the UK)
  • Your GP
  • NHS 111
  • Samaritans on 116 123

Engaging with The Mended Foundation does not create a clinical or therapist-client relationship unless explicitly agreed in writing.

4. Support services disclaimer

Where we provide peer support, workshops, or wellbeing sessions:

  • These are not a substitute for professional medical or psychiatric care.
  • Participation is voluntary.
  • We may refer individuals to appropriate services where necessary.
  • We reserve the right to pause or discontinue support if safeguarding concerns arise.

5. Donations

All donations made through our website are voluntary and non-refundable unless required by law.

We use secure third-party payment providers to process donations. We do not store card payment details.

If you believe a donation has been made in error, please contact us promptly.

6. Volunteer applications

Submitting a volunteer application does not guarantee placement.

We reserve the right to:

  • Conduct screening or reference checks
  • Decline applications at our discretion
  • Remove volunteers who breach our code of conduct

7. Intellectual property

All content on this website, including text, branding, logos, downloadable resources, and materials — belongs to The Mended Foundation unless otherwise stated.

You may:

  • View and download content for personal, non-commercial use.

You may not:

  • Reproduce, distribute, or modify materials for commercial purposes without written permission.
  • Use our logo or brand identity without consent.

8. User-generated content

If you submit testimonials, comments, or content to us:

  • You grant us permission to use, reproduce, and share this content for awareness and promotional purposes.
  • We may edit content for clarity or length.
  • We reserve the right not to publish submissions.

We will never publish sensitive information without consent.

9. Safeguarding

The Mended Foundation prioritises safeguarding.

We may take appropriate action, including reporting to relevant authorities, if we believe:

  • Someone is at risk of harm
  • Abuse or exploitation is disclosed
  • A safeguarding duty applies

10. External links

Our website may contain links to third-party websites.

We are not responsible for:

  • The content of external websites
  • Their privacy practices
  • Their availability or accuracy

You access third-party websites at your own risk.

11. Limitation of liability

While we aim to provide accurate and helpful information, we make no guarantees that:

  • Content is always up to date
  • Information is free from errors
  • The website will always be available

To the fullest extent permitted by law, The Mended Foundation shall not be liable for:

  • Any loss arising from reliance on website content
  • Indirect or consequential damages
  • Website interruptions beyond our control

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under UK law.

12. Privacy and data protection

Use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Changes to these terms

We may update these Terms and Conditions from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes constitutes acceptance of the revised terms.

14. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

If you have questions about these Terms and Conditions, please contact:

The Mended Foundation
Website: https://mendedfoundation.com
Email: support@mendedfoundation.com